What are the general return conditions?

General Return Conditions:

• Returns are only possible within 30 days of receiving the order.
• Products must be in original condition, including packaging and labels.
• Returning products is only possible with a valid proof of purchase or order number.
• For returns, the return costs are the responsibility of the customer, unless otherwise agreed. Before returning the product, take photos of the condition of the product and the package
• Keep the original packaging(s) until after the inspection period (30 days).
• Returns must be in new condition.

What does "new condition" mean:

• The product is in its original and undamaged packaging.
• The product is complete.
• The product has not been used.

What's allowed	What's not allowed
✓ Cutting the tape to remove the product from the packaging	❌ Damaging the box to the extent that it cannot be used anymore
✓ You may take the product out of the packaging and inspect if everything is included	❌ Installing, assembling, and/or using the product: You may not use, install, or assemble the product
✓ Checking the product for defects	❌ Testing the product in a way that alters its condition, such as bending materials or damaging parts
✓ You can request a return within 30 days	❌ Requesting a return outside the 30-day inspection period

Refund and Exchange Policy:

• Upon return, the purchase amount will be refunded to the original payment method within 14 working days of receiving the returned product.
• Shipping costs are non-refundable unless otherwise agreed upon.
• In the case of an exchange, the new product will be shipped after receiving and inspecting the returned product.
• In case of damage or missing original packaging or parts, this will be deducted.

Return Inspection

Once we receive your product for return, it will be inspected by us. Is the return in order? Then you will receive your purchase amount back within 14 days.

Depreciation

If the return does not meet the return conditions, we will charge a maximum depreciation of 50%. We use this depreciation to restore the product to new condition. If the product becomes unsellable, we will deduct the necessary costs from the credit amount.

Right of Withdrawal

The right of withdrawal for the Expert product line does not apply due to the custom-made nature of the product. This series is specifically manufactured and painted for the customer. Once the order has been placed with the factory, it can no longer be canceled.